Dear partners and customers,
In the current climate we wanted to send a message to clearly inform you of IPEC’s current business practices, and how this may impact you.
IPEC staff and employees are currently all still working as normal. Though some staff are working remotely and working from home, as per UK government guidelines. However, normal communication channels, and business processes are continuing.
The Sales team are here to support clients with solutions and technical information on our products. Currently overseas travel is being reduced, but we are actively responding to all enquiries and quotation requests as normal, and conducting video conference calls for all presentations. So if you need any information, please do not hesitate to contact us on firstname.lastname@example.org
Service and Support
Our Support and Services team are also operating mostly as normal. Video conference is being used for support meetings or customer training. Some overseas support travel is limited, but we still have a network of local partners who are assisting IPEC with any essential on-site service and support requirements, so please contact IPEC on email@example.com
IPEC’s manufacturing department is still operational, and we have re-configured our production process to follow UK guidelines on social distancing, whilst still operating effectively. We have experienced some delay in component supply. Lead times therefore may be extended by 2 to 4 weeks on some products. If you have an order in progress with IPEC we will keep you updated. If you are looking to place a new order, please inform us as soon as possible so we can predict and reduce you lead time where possible.
The limited overseas travel will affect our ability to offer face to face training, but IPEC will be taking this opportunity to launch webinar based e-learning courses. Watch out for more details on scheduled training. If you have a specific need for training for you team, let us know and we are also happy to organise a bespoke training for your company.
Colin Smith BEng PhD